Safeguarding Policies

How we keep children safe at The Code Zone: what happens in a session, who to tell if something worries you, and every policy behind it.

How safeguarding works in practice

Policies are only worth the behaviour behind them, so here is what actually happens. Every mentor holds an enhanced DBS check and is STEM-certified before running a session, and we have a designated safeguarding lead. Children work in groups of no more than six, which means a mentor is present for everything that happens in an hour rather than supervising from the front of a room.

Sharing and chat between members happens on our own platform and is moderated by mentors. Live club sessions are not recorded. There is no requirement for a child to have their camera on or to speak, and children can use chat instead, which matters given that more than a third of our members are autistic or have ADHD based on what parents tell us when they join.

If something concerns you

Tell the mentor during the session, or email dsl@thecodezone.co.uk afterwards. You can also call 0333 090 5697 and ask for the designated safeguarding lead. Anything raised goes to the safeguarding lead, and we will come back to you rather than leaving you wondering what happened.

Read the policies in full

Our policies

Safeguarding policy

Anti-bullying policy

Online safety policy

Photography and filming policy

Safe recruitment policy

Whistleblowing policy

Complaints policy

Codes of conduct

Behaviour code for adults working with children

Behaviour code for children and young people

Online safety agreement for young people

Alternative provision

For children placed with us by a local authority, school or trust.

Attendance policy

Award winning!
Club Hub Top 100 Children's Activity Providers 2026
The UK’s #1 coding clubRanked 2nd of the top 100 children’s activity providers in the UK, Club Hub 2026, and first among coding clubs
STEAM Impact Awards winner 2026
WinnerSTEAM Impact Awards, 2026
Xero Beautiful Business Fund global winner 2024
Global winnerXero Beautiful Business Fund, 2024
National Autistic Society Autism Inclusion Award 2025
Autism Inclusion AwardNational Autistic Society, 2025
STEM.org Accredited Educational Experience
AccreditedSTEM.org Educational Experience
We're award winning! See what we won, and why

FAQ

We're here to help!
Yes. Every mentor holds an enhanced DBS check and is STEM-certified, and we have a designated safeguarding lead.
Yes. Lobby chat and anything children share on our platform is moderated by mentors. Children work in groups of no more than six, so a mentor is present for everything that happens in a session.
No. There is no requirement to have the camera on or to speak, and children can use chat instead.
Email dsl@thecodezone.co.uk or call 0333 090 5697 and ask for the designated safeguarding lead. The full policies are linked above and we will always talk it through with you.
Our photography and filming policy covers when images may be taken and how consent works. Nothing involving a child is published without a parent agreeing to it.
Live club sessions are not recorded. Our photography and filming policy covers when images may be taken and how consent works, and nothing involving a child is published without a parent agreeing to it.
Sharing and chat between members happens on our own platform and is moderated by mentors. Children work in groups of no more than six with a mentor present for the whole session.
Every mentor is STEM-certified and DBS-checked before running a session, and is trained to adapt to how each child learns. More than a third of our members are autistic or have ADHD based on what parents tell us when they join, so a good deal of that training is about making an hour work for them.
Tell the mentor during the session or email dsl@thecodezone.co.uk afterwards. Anything raised goes to the designated safeguarding lead, and we will come back to you rather than leaving you wondering what happened.

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